What are your store hours?
We are open Monday-Saturday 11am-8pm and Sundays 11am-6pm Pacific time Back to Top
Which credit cards do you accept?
Visa, Mastercard, American Express, and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Back to Top
Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If you do receive an order that was canceled, accept delivery of the item and call 323-939-2228 for return instructions. Back to Top
I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top
What happens if the item I ordered is not available?
Most items appearing on the website are in stock for immediate delivery. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer an ALTERNATE selection of equal or greater value. Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. CANCEL your order. We constantly update our computer system with new information. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top
Why was I charged sales tax on my purchase?
State tax is applied to an item if you live in the state of California. Back to Top
Shipping FAQs
How long will it take to receive my order?
The standard shipping time for orders shipped via FedEx ground is 5-10 days. Back to Top
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via FedEx, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top
How are shipping charges calculated?
Shipping charges vary according to weight and destination. Most products are shipped via FedEx (because they offer package insurance and excellent tracking software). Back to Top
Instructions for sending back items:
All sale items are final and cannot be returned for store credit or exchanged. Whether you are returning for a store credit or exchanging for a different item, all items must come back to us in same condition in which you received them. All items must be:
-unworn
-unaltered
-contain no signs of damage
-have original tags still attached
-returned within 14 days of receipt of your order
We recommend sending items back via a service that provides a tracking number (UPS, FedEx, DHL) or insured Priority Mail. We cannot be responsible for items lost on the way back to us. We do not reimburse shipping charges.
Please note that items purchased from the “On Sale” category cannot be returned. All “On Sale” purchases are FINAL.
Sending back an item for store credit:
- If you decide you do not want an item or have a damaged item, please e-mail us at info@bleuclothing.com and request a return authorization number. Please provide your name and order# in the e-mail.
- Once you receive your RA# (shouldn’t take more than one day), please fill out the return/exchange form that was included with your shipment (please note that you can return an item for STORE CREDIT ONLY. We cannot issue any refunds).
3) Include your completed return/exchange form in the box along with the item/s you are returning for store credit.
4) Once we receive your return we will e-mail you a confirmation stating that we have received your item/s, along with confirmation of the amount of store credit you now have with bleuclothing.com.
Sending back an item in exchange for another:
- If you would like to exchange an item for size, or would like a completely different item, please e-mail us at info@bleuclothing.com and request an exchange authorization number. Please provide your name and order# in the e-mail.
- Once you receive your EA# (shouldn’t take more than one day), please fill out the return/exchange form that was included with your shipment.
- Include your completed return/exchange form in the box along with the item/s you are sending back for exchange.
- Once we receive your exchange request we will e-mail you a confirmation stating that we have received your item/s, along with confirmation of the new item/s that we will be sending out.
- If you are exchanging for an item that is more expensive than the one you originally purchased, please fill out the “Credit Card Charge Authorization” page that was included in the box. If you are exchanging for an item that is less expensive than the one you originally ordered, we will issue a STORE CREDIT for the amount you are owed (we cannot issue refunds).
- If the item you requested is out of stock or no longer available, we will issue a store credit in the amount of the item/s that you sent back.
Back to Top
How to use a store credit:
To use the store credit for online purchases, please send us an e-mail at info@bleuclothing.com and provide us with your RA or EA#, along with the items you want. Be sure to include item number, item name, size, color and quantity.
If the items you order exceed the amount of your store credit, we require that you fill out our “Credit Card Charge Authorization” page that was included in your original shipment. If you no longer have this page please e-mail us at info@bleuclothing.com and another one will be mailed or faxed per your request.
DO NOT order from the website directly or your credit card will be charged. Store credits cannot be used through our online payment system.
Gift Certificates
To order a gift certificate online please click “Gift Certificates” on the side bar menu. You will see gift certificates are available in the following denominations: $20, $40, $60, $80 $100, $150, $200 and $250. Select the denomination you would like. In the drop down “Quantity” box select how many gift certificates you would like to purchase in that particular denomination. The gift certificate will look exactly as it appears online. We will leave the name and message section blank for you to fill in. Gift certificates do not expire.